I just got an email from a customer because my website wasn't working.
So I looked into it, and discovered that, for some unknown reason, the e-commerce function had been deactivated. Fortunately, it was literally just a click of a button and it was sorted.
But what if she hadn't told me? How long until I would have discovered? How many sales would I have lost? Or potential customers, who might never have returned?
I'm very grateful!
So, if you find a problem on a website, find the contact details and tell them.