Saturday, 10 May 2014

Helpful customers

I just got an email from a customer because my website wasn't working.

So I looked into it, and discovered that, for some unknown reason, the e-commerce function had been deactivated. Fortunately, it was literally just a click of a button and it was sorted.

But what if she hadn't told me? How long until I would have discovered? How many sales would I have lost? Or potential customers, who might never have returned?

I'm very grateful!

So, if you find a problem on a website, find the contact details and tell them.

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