Thursday, 17 November 2016

Terms & Conditions

Do companies actually want people to read their terms & conditions?

Seems like they go out of their way to use formatting which is difficult to read. Often it's ALL CAPS, DESPITE THE FACT THAT A MIXTURE OF UPPER AND LOWER CASE is far nicer and easier to read.

I've just been looking at PayPal's T&Cs. They are in proper sentence case, but in lines about 25 words long - despite the fact that 9-12 words is what you should use for legibility. And shrinking the window doesn't help, as the lines don't wrap.

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