Do companies actually want people to read their terms & conditions?
Seems like they go out of their way to use formatting which is difficult to read. Often it's ALL CAPS, DESPITE THE FACT THAT A MIXTURE OF UPPER AND LOWER CASE is far nicer and easier to read.
I've just been looking at PayPal's T&Cs. They are in proper sentence case, but in lines about 25 words long - despite the fact that 9-12 words is what you should use for legibility. And shrinking the window doesn't help, as the lines don't wrap.